Services · Infrastructure & Managed Services

24x7 Infrastructure & Managed Services

End‑to‑end operations support for data centers, networks, servers and end‑user environments backed by a 24x7 Network Operations Center.

Scope of managed services

Farmpitara provides SLA‑driven support across infrastructure layers, combining proactive monitoring with responsive incident and problem management.

Engagements can cover complete environments or specific towers such as data center, network, security or end‑user computing.

Service components

Monitoring, alerting and incident handling around the clock.
Problem management and root‑cause analysis for recurring issues.
Patch and configuration management for servers and endpoints.
Backup job monitoring and restore testing.
Change management support and CAB participation.

End‑user & security operations

Service desk and remote support for end‑user devices and applications.
On‑site dispatch where physical interventions are needed.
Antivirus, endpoint protection and vulnerability remediation.
Log review and basic SIEM integration where applicable.

Standard operating procedures and runbooks ensure consistent response quality.

Operational stability

Reduced unplanned downtime through proactive maintenance.
Faster restoration thanks to defined escalation paths.

Predictable costs

Clear service catalog and pricing models.
Capacity planning guidance to avoid surprises.

Focus on transformation

Internal IT freed from day‑to‑day firefighting.
More time for strategy, innovation and stakeholder engagement.

Looking for a dependable operations partner?

Start with a service assessment and we will propose an SLA‑backed managed services model.

Discuss managed services